ElmbridgeElmbridge

Privacy Policy

This policy details the tools, information and the way we use data about activity on our website. 

Elmbridge Supplies Company is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

Our Privacy Policy may be updated from time to time. Please check this page to ensure that you are happy with any changes. This policy is effective from 01/05/2017.


Cookies and Google Analytics

We use cookies on our site to enable Google Analytics, a web analytics tool, to help us understand how visitors engage with our website. We may use Google Analytics to collect information about your computer, such as your operating system and browser type, in order to create reports. Google Analytics collects statistical data anonymously, reporting website trends without identifying individual visitors.


Google Advertising Features

We make use of some Google Advertising Features such as Remarketing with Google Analytics, Google Display Network Impression Reporting and Google Analytics Demographics and Interest Reporting. This enables us to collect data about our website traffic via Google advertising cookies and identifiers, in addition to data collected through a standard Google Analytics implementation.

If you wish, you can opt out of Google Analytics without affecting how you visit our site. For advice on opting across all websites you use, visit this Google page.


Data Entry

We may ask you to provide personal contact information, such as that used during ordering, requesting information or subscribing to our newsletters. This information will be used specifically for the task at hand. Contact details entered during the ordering process will automatically be stored on our website database. We may also enter any contact details into our secure customer relationship management database so that we can provide you with the best service in the future.


Online Customer Accounts

All customers may sign up for an online account to make future purchasing easier. Customers with agreed pricing will also have the ability to purchase online using these agreed prices.

We have access to view your contact details and orders which are associated with your online account. We do not have the ability to view your password. If you forget your password, please contact us and we will issue you with a new one. 


Payment Information

Please note that we do not store any customer credit/debit card information. This is stored separately by our payment gateway, Worldpay. Worldpay is a global leader in payments processing technology and solutions for merchant customers (such as ourselves). Worldpay operate reliable and secure proprietary technology platforms that enable merchants to accept a vast array of payment types, across multiple channels, anywhere in the world. For further information on Worldpay, review their Company Overview here, or their Privacy Policy here


Links to other websites

Our website contains links to other websites. Although we believe these links to be useful, we do not have any responsibility or control over the content on those websites. We cannot therefore be responsible for the protection and privacy of any information which you provide whilst visiting such sites. External sites are not governed by this Policy.


Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, tick the box to indicate that you do not want the information to be used for direct marketing.
  • If you have previously agreed to us using your information for direct marketing purposes, you may opt-out of this by clicking the link at the bottom of our emails, writing to us, or emailing us. (Details found at the bottom of this page).

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to us, or email us. (Details found at the bottom of this page). If you believe that any information we are holding on you is incorrect or incomplete, please write to us, or email us as soon as possible. We will promptly correct any information found to be incorrect.


If you have any questions about the way in which Elmbridge Supplies Company collects, handles and stores data about you or any online activity via this website, please contact us.

Email:
marketing@elmbridgesuppliesuk.com

Address: 
Elmbridge Supplies Company UK Ltd.
Unit 20 Spinnaker Road,
Gloucester
GL2 5FD

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